Returns & Shipping

ALL SALE ITEMS ARE FINAL

WEB SHOP/ ONLINE ORDER RETURN POLICY

Vida Voyager offers refunds on new, full-price, clothing purchased online only.  Clothing must be unworn, unwashed, undamaged and include original tags. Clothing return requests must be made within 7 days of order delivery.

We offer exchanges or store credit on all other eligible merchandise up to 30 days of purchase. 

Return Process:

1. Email us at shop@vidavoyager.com with your order number (found on your receipt) and reason for return.

2. We will send you a return confirmation and a shipping label.

3. Please PROMPTLY ship your return.  Your return must be mailed within 5 days of receiving the return label. 

4. Upon receiving the return item (it must be unworn, unwashed, undamaged with original tags) we will issue your refund in the original form of payment minus $5 for return shipping costs. 

• We make every effort to describe items accurately, so unless the item is defective, you will be responsible for the return shipping.

• All returned merchandise must be unused, unworn with original tags/packaging and packing slip included.

• Items returned to us with makeup, deodorant, perfume or similar product stains will be shipped back to you and your refund declined.

• Vida Voyager does not offer price adjustments. Discount codes cannot be applied retroactively. 

* The following are FINAL SALE items.  They cannot be returned or exchanged. 

• All discounted items (includes items purchased using a discount code) are FINAL SALE.

• Underwear is FINAL SALE

• International shipments are FINAL SALE.

• All items purchased via our Bon Voyage Consignment Rack are FINAL SALE

• All make up, perfume, candles, diffusers, sprays, deodorants, consumables are FINAL SALE.

We are not responsible for any packages lost in transit. All USPS or UPS tracking inquiries should be handled directly with the shipper.

BRICK + MORTAR RETURN POLICY

We will exchange or provide store credit within 30 days of in-store purchases on items that are unused, unworn, with original tags and receipt (excluding final sale items)*. Purchases made at the brick + mortar shop can only be returned at the shop, during business hours.  *See above list of items that are FINAL SALE.